We want you to be completely satisfied with your purchase. However, we understand that sometimes items may need to be returned. Please review our return policy carefully before making a purchase.

Return Eligibility

• Returns are accepted within 30 days of the original purchase date
• Items must be unused and in their original condition with all packaging intact
• Digital items (including digital downloads, software, and online services) are non-returnable
• Orders shipped outside of the United States are non-returnable due to high delivery costs and international shipping complexities
• Custom orders are subject to a $15 processing fee for returns

Return Process

1. Contact our customer service team to initiate your return request
2. Package your item securely with all original packaging materials
3. Ship the item back to our designated return address
4. Include your order number and return reason with the shipment

Shipping Costs

• Customers are responsible for all return shipping costs
• Original shipping charges are non-refundable
• Return shipping costs will be deducted from your refund amount
• We recommend using a trackable shipping service or purchasing shipping insurance for high-value items
• We cannot guarantee receipt of returned items that are not sent with tracking

Refunds

• Refunds will be processed to the original payment method once we receive and inspect the returned item
• Processing time for refunds is typically 5-7 business days
• For custom order returns, a $15 processing fee will be deducted from the refund amount
• Shipping costs (both original and return) are non-refundable

Exchanges

• Exchanges are processed as a return and new purchase
• Delivery times for exchanged items may vary depending on your location
• You are responsible for shipping costs associated with both the return and the new item

Cancellations

• Orders can be cancelled within 24 hours of placement
• Orders that have already been shipped cannot be cancelled
• Digital items cannot be cancelled once the download or access has been provided
• Custom orders cannot be cancelled once production has begun

Non-Returnable Items

• Digital products and downloads
• International orders
• Used or damaged items
• Items without original packaging
• Customized or personalized items (subject to processing fee if return is approved)
• Items marked as final sale or clearance

Contact Us

If you have any questions about our return, refund, or cancellation policies, please contact our customer service team:

• Email: info@bunnytweetyandtrees.com
• Phone: +1 321-300-6556

We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting to our website.